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Privacy Policy

Last Updated: [Date]

1. Introduction

This Privacy Policy explains how Renify Ltd., trading as RENEW ("RENEW", "we", "us" or "our"), collects, uses, stores and protects your personal data when you use:

  • https://renewenergy.ie;
  • the RENEW platform and associated applications;
  • the RENEW Compare tariff comparison service;
  • customer onboarding and switching services;
  • energy insight and optimisation services; and
  • related products and services.

RENEW originated from a Research Ireland-funded initiative led by Maynooth University. Certain outputs of that initiative are subject to license to Renify Ltd. for commercial deployment and operation.

For the purposes of applicable data protection laws, including the General Data Protection Regulation ("GDPR"), Renify Ltd. is the primary data controller for personal data processed through the RENEW platform unless otherwise stated.

2. Who We Are

Renify Ltd. (trading as RENEW)

Website: RENEW - Smart Energy for Ireland

Email: [Insert Email Address]

Registered Office: [Insert Registered Office Address]

Company Number: [Insert CRO Number]

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

3. Personal Data We Collect

Depending on how you use our services, we may collect the following categories of information.

  • Identity Information: name, title, date of birth where required, and customer identifiers.
  • Contact Information: email address, telephone number, postal address, and Eircode.
  • Property and Supply Information: Meter Point Reference Number (MPRN), electricity supply address, smart meter status, meter configuration information, and property characteristics relevant to energy analysis.
  • Account Information: username, encrypted password, account preferences, and authentication information.
  • Energy Usage Information: electricity consumption data, smart meter readings, half-hourly usage data, time-of-use consumption patterns, export generation data, and estimated energy consumption profiles where available and authorised.
  • Tariff and Switching Information: current supplier information, current tariff details, tariff comparison results, switching preferences, and customer onboarding information.
  • Technical Information: IP address, browser type, device information, operating system, website usage information, cookies, and analytics data.
  • Communications Information: customer support enquiries, feedback, survey responses, and communications with RENEW.

4. How We Collect Your Data

We collect personal data directly from you when you:

  • create an account;
  • join a waiting list;
  • request information;
  • complete onboarding forms;
  • use the tariff comparison service;
  • switch supplier;
  • contact us; or
  • subscribe to newsletters.

Subject to applicable permissions and legal requirements, we may receive information from energy market participants including Arden Energy, ESB Networks, electricity suppliers, metering service providers, market operators, and other authorised energy-sector participants.

We may also collect data automatically through cookies, website analytics, application logs, device information, and usage monitoring technologies.

5. How We Use Your Data

We use your personal data to:

  • create and manage accounts;
  • deliver energy-related services;
  • provide tariff comparisons;
  • deliver energy insights;
  • process onboarding requests;
  • support electricity supplier switching;
  • respond to enquiries and resolve issues;
  • improve products, services, recommendations and insights;
  • send service notifications, account updates, customer support communications and marketing communications where permitted; and
  • comply with legal obligations, detect fraud or misuse, protect rights and interests, and respond to lawful requests from authorities.

6. Legal Bases for Processing

Under GDPR, we rely on one or more of the following legal bases:

  • Contract: processing necessary to provide services requested by you.
  • Legitimate Interests: processing necessary for operating and improving our services, fraud prevention, network security, business administration, and customer support.
  • Consent: where required, including for marketing communications, certain analytics activities, smart meter data access, and optional energy optimisation services. You may withdraw consent at any time.
  • Legal Obligations: processing necessary to comply with applicable legal and regulatory requirements.

7. Smart Meter and Energy Consumption Data

Where you authorise access to smart meter or electricity consumption data, RENEW may use such data to:

  • provide tariff comparisons;
  • generate energy insights;
  • estimate electricity costs;
  • identify savings opportunities;
  • support dynamic tariff participation; and
  • improve energy optimisation services.

We will only access and process smart meter data where we have an appropriate legal basis to do so.

Energy consumption data may reveal patterns about occupancy and household behaviour. We therefore apply enhanced security controls to protect such information.

8. RENEW Compare Tariff Comparison Service

When you use RENEW Compare, we may process:

  • your location;
  • electricity consumption information;
  • tariff preferences;
  • current supplier information;
  • MPRN information where provided; and
  • other information necessary to generate tariff comparisons.

The comparison results provided are generated using available tariff data and customer information supplied by you.

We may retain anonymised and aggregated comparison data to improve our services and better understand energy market trends.

9. Electricity Supply Services and Arden Energy

Where you choose to switch electricity supplier or become a customer through the RENEW platform:

  • relevant information may be shared with Arden Energy;
  • Arden Energy may act as a separate data controller in relation to electricity supply activities;
  • Arden Energy will process your information in accordance with its own Privacy Policy; and
  • data may be exchanged between RENEW and Arden Energy to facilitate onboarding, customer management and service delivery.

Information shared may include:

  • name;
  • contact details;
  • address;
  • MPRN;
  • tariff selection;
  • account information; and
  • other information necessary to provide electricity supply services.

10. Research and Analytics

RENEW originated from a Research Ireland-funded initiative.

For commercial operations, personal data collected through the Website and associated services is processed by Renify Ltd. in accordance with this Privacy Policy.

Where anonymised or aggregated data is used for research, analytics or service improvement purposes, individuals will not be identified from such data.

11. Marketing Communications

With your consent where required, we may send:

  • newsletters;
  • product updates;
  • service announcements;
  • energy-related information; and
  • promotional communications.

You may unsubscribe at any time using the unsubscribe link provided in communications or by contacting us directly.

12. Sharing Personal Data

We may share personal data with:

  • Arden Energy;
  • cloud hosting providers;
  • IT service providers;
  • customer support providers;
  • analytics providers;
  • payment service providers;
  • legal advisers;
  • regulatory authorities; and
  • government bodies where legally required.

We do not sell personal data to third parties.

13. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, including:

  • adequacy decisions;
  • Standard Contractual Clauses; or
  • other lawful transfer mechanisms.

14. Data Retention

We retain personal data only for as long as necessary to:

  • provide services;
  • comply with legal obligations;
  • resolve disputes;
  • maintain business records; and
  • protect our legitimate interests.

Retention periods may vary depending on the nature of the data and applicable legal requirements.

15. Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • encryption;
  • access controls;
  • authentication measures;
  • secure hosting environments;
  • monitoring and logging; and
  • staff confidentiality obligations.

No system can be guaranteed to be completely secure, but we take reasonable steps to protect personal information.

16. Your Rights

Subject to applicable law, you have the right to:

  • access your personal data;
  • rectify inaccurate information;
  • erase personal data in certain circumstances;
  • restrict processing;
  • object to processing;
  • data portability;
  • withdraw consent; and
  • lodge a complaint with a supervisory authority.

17. Complaints

If you are unhappy with how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with: Data Protection Commission (Ireland).

Website: https://www.dataprotection.ie

18. Cookies

We use cookies and similar technologies to:

  • operate the Website;
  • remember preferences;
  • analyse Website usage; and
  • improve user experience.

Further details are provided in our Cookie Policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this Website together with the revised effective date.

20. Contact Us

Renify Ltd. (trading as RENEW)

Website: https://renewenergy.ie

Email: [Insert Email Address]

Registered Office: [Insert Registered Office Address]

Company Number: [Insert CRO Number]